In an effort to help you better cope with current COVID-19 challenges, McClatchy has been actively working to make temporary benefit plan changes and enhancements. Below are a few of those resources to keep in mind as we work together through these trying times.

Telephonic Health Services

McClatchy has partnered with Aetna to temporarily waive the employee cost associated with telephonic health services. Employees and their families enrolled in McClatchy’s medical plans can speak with licensed board-certified healthcare professionals remotely 24/7. We encourage employees and their family members enrolled in our Aetna coverage to use telemedicine as their first line of defense in order to limit potential exposure in physician offices.

  • Physical Health - Teladoc U.S. board-certified doctors can diagnose, treat and prescribe medication for a wide range of conditions without having to physically travel to medical offices -- and prevent potential exposure to COVID-19.
  • Behavioral Health - Teladoc licensed professionals provide support for anxiety, depression, family difficulties and more. Services range from ongoing visits with a mental healthcare specialist to expert medical opinions for complex cases and counseling is confidential and judge-free.

You can get started with Teladoc at, calling 1-855-TELADOC (835-2362) or downloading the mobile app. The contact information is also listed on your Aetna medical card.

24/7 Confidential Support

Talk with a licensed behavioral health professional for help coping with any unknowns in your life, including fears around Coronavirus. This program helps all employees and their families balance the demands of work, life and personal issues.  Telephonic visits are free, unlimited and confidential. Five face-to-face visits with licensed behavioral health professionals per incident each year are also included. Co-pays and deductibles are not subject to this benefit.

  • Phone: 1-866-845-4972
  • Online: Aetna Life Value
    • Username: McClatchy
    • Password: McClatchy

Visit the “Well-Being” section for additional information on programs available for physical and mental wellness.

Free Home Delivery for CVS Prescriptions

Limit your exposure to the virus, or avoid passing it around by having your prescription medications from a CVS Pharmacy delivered to your home (excludes over-the-counter medications). You can request delivery by calling the store, selecting your delivery options within the CVS Pharmacy app or through a link via an "order ready" text message. See more information here.

Allowing COVID-19 Early Refills

In response to COVID-19, early refill restrictions have also been waived through the end of 2020 so that employees have access to medications while sheltering in place.  The COVID-19 early refill process enables employees to obtain 30-day prescriptions for maintenance medications at any in-network pharmacy ahead of their normal fill schedule. If you need an early refill, call your pharmacy and ask if you’re eligible to refill your prescription early due to COVID-19.


Essential Medical Eye Care Services

To help flatten the curve, VSP is offering Essential Medical Eye Care Services through August from their VSP eye doctor, at no cost. These visits cover urgent eye care issues like pink eye or sudden vision loss. Using the VSP eye doctor allow you to avoid the ER and Urgent Care during this pandemic. See additional information on VSP's Covid-19 Response.

Video Resources

Get help understanding some of the reasons new threats such as Coronavirus can be so scary,  learn about symptoms, prevention methods and ways to help keep you calm.

Webinar Transcript


  • 24/7 Aetna Nurse Medical Line: 1-800-556-1555
  • Aetna Crisis Response Line: 833-327-AETNA (2386)