Welcome to McClatchy

The coronavirus (COVID-19): Be prepared

U.S. health officials have advised that Americans should be prepared for potential disruption due to the COVID-19 outbreak. You may be wondering what you can do you to protect yourself and the people you care about.

The health, safety, and security of our employees and their family members is of utmost importance. McClatchy has partnered with Aetna to offer resources related to illness prevention, managing stress and anxiety, coping with trauma, emergency preparedness and more.

Employees and their families enrolled in McClatchy’s medical plans can speak with licensed board-certified healthcare professionals remotely 24/7. We encourage employees and their family members enrolled in our Aetna coverage to use telemedicine as their first line of defense in order to limit potential exposure in physician offices.

*McClatchy has partnered with Aetna to temporarily waive the employee cost associated with telephonic health services.

  • Physical Health - Teladoc U.S. board-certified doctors can diagnose, treat and prescribe medication for a wide range of conditions without having to physically travel to medical offices -- and prevent potential exposure to COVID-19.
  • Behavioral Health - Teladoc licensed professionals provide support for anxiety, depression, family difficulties and more. Services range from ongoing visits with a mental healthcare specialist to expert medical opinions for complex cases and counseling is confidential and judge-free.

You can get started with Teladoc at Teladoc.com/Aetna, calling 1-855-TELADOC (835-2362) or downloading the mobile app. The contact information is also listed on your Aetna medical card.

24/7 Confidential Support: Talk with a licensed behavioral health professional for help coping with any unknowns in your life, including fears around Coronavirus. This is a free* and confidential program that helps all employees and their families balance the demands of work, life and personal issues.

*Telephonic visits are unlimited and up to five face-to-face visits with a counselor per incident are covered each year. Co-pays and deductibles are not subject to this benefit.

  • Phone: 1-866-845-4972
  • Online: Aetna Life Value
    • Username: McClatchy
    • Password: McClatchy


Visit the “Well-Being” section for additional information on programs available for physical and mental wellness.

Video Resources

Get help understanding some of the reasons new threats such as Coronavirus can be so scary,  learn about symptoms, prevention methods and ways to help keep you calm.

Webinar Transcript


  • 24/7 Aetna Nurse Medical Line: 1-800-556-1555
  • Aetna Crisis Response Line: 833-327-AETNA (2386)