Vendor Contact Information

Need to follow up on claim or ask vendors questions directly? This is your one-stop shop for all vendor contact information. Take a look below and don't be afraid to reach out. All our vendors are more than willing and able to assist you.

  • Aetna Member Services: 888-492-3862 (Group Number: 620229)
  • Aetna Member Website
    • Track claims, request ID cards, compare providers and service cost
      • Must be enrolled in a McClatchy medical plan to register.
    • If your coverage hasn't taken effect yet, check out Aetna/McClatchy's microsite
  • 24-Hour Nurse Line / Informed Health Line: 800-556-1555
    • Medical advice over the phone and after hours
  • Health Advocate Team: 888-277-2467
    • Transition of care and pre-certification for inpatient procedures
  • Medical Pre-certification: 888-277-2467
  • Out-of-Country Medical Emergencies: 877-212-8811 or 215-775-6445
  • Teladoc Physician Care: 855-835-2362
    • 24/7 National network access to board-certified doctor over the phone, web or mobil app and after hours
  • CVS/Caremark Member Services: 866-505-6233
    • RX Bin: 004336/RX PCN: ADV/RX GRP: 0458
  • CVS/Caremark Member Website
    • Prescription questions, mail order, eligibility, and claims
    • Questions and help navigating through CVS
  • Mail Order: 800-227-5720
  • Specialty Pharmacy: 800-237-2767
    • Specialty drug refills, order status, and questions
  • Fax in your specialty prescription(s): 800-323-2445
  • Cigna Member Services: 800-244-6224 (Group Number: 3214896)
  • Cigna Member Website
    • Dental coverage questions
    • Claims status and inquiries
    • Locate network providers
  • VSP Member Services: 800-877-7195 (Group Number: 12316443)
  • VSP Member Website
    • Vision coverage questions
    • Claims status and inquiries
    • Locate network providers
  • Payflex Information Line: 888-678-8242
    • Account balance
    • Eligible expenses questions
    • Claim status and inquiries
  • Payflex Member Website
    • Savings Calculator
    • Eligible Expense Search
    • Claim status and inquiries
  • Payflex Information Line: 888-678-8242
    • Account balance
    • Eligible expenses questions
    • Claim status and inquiries
  • Payflex Member Website
    • Savings Calculator
    • Eligible Expense Search
    • Claim status and inquiries
  • Payflex Information Line: 888-678-8242
    • Account balance
    • Eligible expenses questions
    • Claim status and inquiries
  • Payflex Member Website
    • Savings Calculator
    • Eligible Expense Search
    • Claim status and inquiries
  • Payflex Information Line: 888-678-8242
    • Account balance
    • Eligible expenses questions
    • Claim status and inquiries
  • Payflex Member Website
    • Order transit and parking passes, vouchers and a Commuter Check® card 
    • Add funds to a fare card 
    • Set up monthly direct pay for parking provider
  • Vanguard Website
  • Vanguard Phone: 800-523-1188 (Plan Number: 098630)
  • Vanguard Personal Assistance: 800-523-1188
  • McClatchy E-mail: 401k@mcclatchy.com
  • McClatchy Phone: 866-334-2337
  • 24/7 EAP Phone Line: 866-845-4972
  • Televideo Visits
    • MDLive: 855-824-2170 or go to www.mdlive.com/BHCOMM
    • Arcadian Telepsychiatry: 866-991-2103
    • Inpathy: 800-442-8938 (Only available to employees located in CA, CO, DE, MO, NJ, NY, PA, VA)

 

  • Allstate Member Services: 800-521-3535 (Group Number: G1494)
    • Questions regarding current coverage, claims, policy/cert holder support
  • Allstate Member Website
    • Track claims
    • You will be able to login after coverage begins
  • Pre-enrollment Services: 866-701-7439
    • Questions regarding coverage prior to enrolling
  • Allstate Member Services: 800-521-3535 (Group Number: G1494)
    • Questions regarding current coverage, claims, policy/cert holder support
  • Allstate Member Website
    • Track claims
    • You will be able to login after coverage begins
  • Pre-enrollment Services: 866-701-7439
    • Questions regarding coverage prior to enrolling

Budco Customer Care:  888-349-2301/Fax: 888-546-7382

  • Check status of dependent verification
  • Upload or fax documents
  • Payflex Customer Service: 800-359-3921
    • COBRA coverage and questions
    • COBRA premium payments