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Benefits-Related Information

Click HERE to review vendor specific contact information for McClatchy's health care plans.

Information includes:

  • Plan / Group # Information
  • Member Services phone numbers
  • Claims / appeals addresses
  • Member websites
  • Support services email addresses (if applicable)

Aetna is the medical carrier for McClatchy. Below is some helpful information regarding our plans.

  • Member Services: 888-492-3862
  • Mental Health / EAP: 866-845-4972
  • Medical Pre-certification: 888-277-2467
  • CVS/caremark customer care: 866-505-6233
  • Mail Order: 800-227-5720
  • Specialty Pharmacy: 800-237-2767
  • Group #: 620229-016-00159

Visit the Aetna Member Website to track claims, request ID cards, compare doctors and service costs.

Cigna is the carrier for McClatchy's dental coverage. Below is some helpful information regarding our plans.

  • Member Services: 800-244-6224 (800-CIGNA24)
  • Cigna Plan Number: 3214896
  • Cigna Website:

VSP is the carrier for McClatchy's vision plan. Below is the contact information and the out-of-network form. If you have further questions regarding your vision insurance, please visit the Vision page.

McClatchy offers confidential employee assistance to all employees. Co-pays and deductibles are not subject to these services. For additional information regarding this benefit, please visit the Well-being section.

EAP Website

  • Username: McClatchy
  • Password: McClatchy


This is an umbrella plan that covers all health, life, accident, long-term disability and wellness plans and programs for the employees who are part of The McClatchy Company controlled group. Information includes the plan name and number, sponsors and trustees, employee eligibility requirements, claim filing and review processes and employee rights and responsibilities.

McClatchy Comprehensive Welfare Benefit & Cafeteria Plan SPD

Still Have Questions?

McClatchy's new Total Rewards team is here to help you get the most out of our benefits programs! If you have specific plan questions or need assistance resolving claim issues contact the Total Rewards team by phone, email or using the online form below:

Benefits Inquiry Form

*Please be as specific as possible; however, do not include information related to diagnosis or health conditions.

Employee Tools

Eleanor is your one-stop-shop for all things People. This internal site will provide you with many pieces of information relative to your career with McClatchy such as employee forms, policies, procedures, user guides etc. Please note due to security reasons, Eleanor is only available while at work or while on VPN.

If you're looking to enroll in benefits, change beneficiaries, update your address(es) or check your pay statement, you will need to log into Employee Self Service. Your User ID is your employee number and if you forgot your password, please utilize the 'Forgot my Password' link. Please note due to security reasons, Employee Self Service is only available while at work or while on VPN.

Kronos is our timekeeping system.

If you have questions or concerns regarding your time-card, please contact your manager or time-keeper directly.

Legal Policies & Plan Year Information

Prior plan information can be found here.